Woodstock Warranty

  1. Woodstock warrants to the original purchaser all components for a period of 10 years, from date of shipment, with the exception of upholstery and foam which is warranted for 3 years. The warranty covers normal use. Damage on site due to cutting or hitting an object is excluded. Special care should be taken when unboxing our products, do not use a knife.

  2. Woodstock warrants to the original purchaser that all parts will be free from material defects. Woodstock will repair or replace, at its option, any unaltered components.

  3. Warranty is limited to a forty-hour, 7-day work week and 300 pound weight limit. See individual chair descriptions for any deviations to weight limits. Use of our chairs at any auto dealership 100% voids warranty.

  4. Warranty is limited to replacement or repair in the contiguous United States and does not cover cost of dealer transportation or labor. Photos of warranty issue may be requested.

  5. Labor, service, or installation costs associated with warranty claims are not covered unless expressly approved in writing by Woodstock Furnishings. This includes, but is not limited to, third‑party labor, service calls, freight handling, or chargeback labor incurred for the removal, installation, or replacement of warranty parts.

  6. Warranty for concealed damage or claim for incorrect product must be made within 7 calendar days of receipt of product, to ship to address noted on PO. Delayed unboxing/assembly or installation will be at risk to Dealer.

  7. Warranty does not cover chairs, stains or damage caused by chairs coming in contact with sharp objects/ or sharp edged furniture. Small wrinkles in upholstery are normal and can be expected.

  8. Slight color variation in upholstery color may occur due to dye lot variations are not covered under warranty. Pilling of upholstery or changes in colorfastness to materials, due to aging, exposure to light, direct sunlight, soiling, stains, or abrasion are not covered under warranty.

  9. Woodstock shall not be liable for loss of time, consequential or incidental damages from any product defect.

  10. There are no other warranties expressed or implied other than those specifically described.

Dyes from jeans and other clothing may transfer to lighter colored upholstery., Upholstery staining from dyes or other sources, is not covered under warranty.

Leg Installation Note — Level Before Full Tightening

When attaching legs during assembly, do not fully tighten fasteners until the piece has been set on a flat surface and checked for level. Drill drivers make it easy to overtighten leg hardware, and once fasteners are torqued down completely, there is no remaining play in the joint to shift or rock the leg into alignment. Legs should be attached just snug — hand-tight or a light drill pass — so the frame can still settle and be adjusted. Only after the piece sits level and square should fasteners be brought to final torque.

Shipping

We generally ship all orders within 48 business hours providing:

  1. Orders are received during normal business hours 9AM - 4PM EST Monday - Friday, excluding holidays.

  2. Chairs are in stock at the time of order

  3. Orders ship within 48 hours of receipt of order entry, unless otherwise noted.

  4. “My Design” and custom orders ship in approximately 12-14 weeks

    PLEASE NOTE:

    • Orders will ship via the best determined method by Woodstock based on speed of service and order quantity.

    • Most orders will ship via LTL or FedEx.

    • Orders shipping via LTL are paid to a commercial loading dock able to accommodate a truck/trailer.

    • LTL shipments to an address with limited truck access or no loading dock will require lift-gate service.

      • Please communicate these needs on your purchase order

    • FedEx is unable to provide a “Call Before Delivery”.

Terms of Sale

  1. Terms upon credit approval: Net 30 days with dollar limit, unless otherwise noted. We also accept VISA, Mastercard, Discover & American Express. Credit card payments will incur a 3% processing fee.

  2. We will acknowledge all orders and invoice you the day prior to shipment.

  3. All products carry a 5% frieght charge and deliver to the contiguous 48 United States. Orders shipping outside of the 48 contiguous United States are delivered to point of export.

  4. For shipping outside the lower 48 contiguous states, contact customer care for a quote. Special handling, shipping, or delivery or special shipping requests may incur additional costs to buyer. For shipments to Alaska, Hawaii or Puerto Rico, please contact Customer Experience team.

  5. Orders normally ship within 48 hours, unless requested otherwise on PO. Our products should arrive within 2-5 business days of shipping.

  6. We generally ship via FedEx ground service or LTL.

  7. We do not charge for drop shipments.

  8. Most products require some assembly. See assembly instructions on product pages.

  9. Our customer experience department is available to answer your questions regarding product, assembly, or warranty concerns. Phone # is 866-574-3183.

  10. All internet dealers advertising our products must adhere to our MAP pricing program in all

advertisements and on their website. Failure to do so, will result in the suspension of the account.

  1. Changes or order cancellations cannot be accepted after an order has been transmitted to the warehouse for preparation and shipment and/or has actually shipped.

  2. Custom quoted projects cannot be cancelled once a deposit has been received.

  3. Return of product requires prior approval by Woodstock and a Return Authorization (RA ) from us:

All products must be:

  • Product must have been delivered to you within 14 calendar days. After 14 days, no return is allowed.

  • In the original unopened carton. We will request photos from you.

  • All products must be in the original inner-pack and carton. All cartons will be inspected by us upon receipt.

  • Dealer is responsible for the return freight cost using the carrier of your choice.

  • Returns incur a 40% restocking fee.

  • Return must be received by Woodstock within 14 calendar days of issuance of the RA.

  1. Warrantee claims: See Warranty section for details.

  2. Woodstock reserves the right to discontinue product lines, models, and fabric color options, at any time. We also reserve the right to make changes in design and materials to all products as necessary when deemed to be an improvement in design, function, or construction. Or due to supply chain changes beyond our control, such as changes to mechanism & handles, gas cylinders, screws, castors, etc.

  3. Discontinued items may not be able to be replaced, due to inventory no longer being available.