Privacy Policy

Last updated: April 13, 2026

Woodstock Furnishings ("Woodstock," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, request information, place an order, communicate with us, or otherwise interact with us online or offline, including through email, phone, forms, chat tools, scheduling tools, cookies, analytics tools, advertising technologies, behavioral analytics tools, and SMS/text messaging.

By using our website or otherwise interacting with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide to Us

We may collect personal information that you voluntarily provide, including:

  • Name
  • Company name
  • Email address
  • Phone number
  • Mailing, billing, or shipping address
  • Job title or business role
  • Information you provide when requesting quotes, product information, customer support, samples, appointments, or other assistance
  • Information submitted through contact forms, quote forms, chat tools, scheduling tools, surveys, event registrations, or other interactive features
  • Communication preferences, including marketing preferences and consent choices

B. Transaction and Business Relationship Information

If you place an order, request a quote, or otherwise do business with us, we may collect information related to your transaction or relationship with us, including:

  • Order details
  • Shipping and delivery information
  • Billing and payment-related information
  • Customer service records
  • Warranty, service, support, and follow-up records
  • Notes regarding your interactions, preferences, or requests

C. Communications Information

We may keep records of communications with you, including emails, phone calls, text messages, chat interactions, appointment requests, meeting requests, and related correspondence.

D. Automatically Collected Information

When you visit or interact with our website, we and our service providers may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device type and identifiers
  • Operating system
  • Referring URLs
  • Pages viewed
  • Time spent on pages
  • Links clicked
  • Search or navigation behavior on our site
  • Dates and times of visits
  • General location information derived from IP address
  • Website interactions, conversions, form activity, session behavior, and similar usage information

E. Information Collected Through Cookies and Similar Technologies

We and our service providers may collect information through cookies, pixels, tags, scripts, APIs, SDKs, web beacons, local storage, session replay tools, heatmapping tools, and similar technologies used for website functionality, analytics, communications, personalization, advertising, remarketing, attribution, campaign performance measurement, site optimization, and fraud/security purposes.

F. Information Collected Through Third-Party Tools and Platforms

We may use tools and platforms provided by third parties, including analytics providers, CRM or marketing automation providers, customer communication providers, scheduling providers, chat providers, behavioral analytics providers, advertising partners, and social media or advertising platforms. These tools may collect information about your use of our website and communications with us, subject to their own terms and privacy practices and applicable law.

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries and provide customer service
  • Process quotes, orders, transactions, shipping, delivery, and related business activities
  • Schedule appointments, calls, showroom visits, meetings, or follow-up communications
  • Send order confirmations, updates, reminders, and service-related messages
  • Operate, maintain, secure, troubleshoot, and improve our website, systems, products, and services
  • Understand how visitors use our website and improve website functionality, content, and user experience
  • Manage leads, customer relationships, forms, chat interactions, marketing automation, and related business workflows
  • Personalize your website experience or business communications
  • Measure the performance of our website, campaigns, forms, communications, and advertisements
  • Conduct analytics, reporting, attribution, session analysis, heatmap analysis, and audience measurement
  • Support advertising, retargeting, remarketing, audience creation, campaign optimization, and related marketing efforts
  • Maintain internal business records
  • Detect, prevent, or investigate fraud, security incidents, misuse, or other harmful activity
  • Comply with legal, regulatory, tax, accounting, contractual, or other business obligations
  • Enforce our rights, agreements, and policies

3. Cookies, Analytics, Tracking Technologies, and Similar Tools

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, manage privacy choices, improve performance, personalize content, support communications tools, and measure the effectiveness of our website and marketing efforts.

These technologies may be used by us and by our service providers or partners, including analytics, CRM, communications, behavioral analytics, advertising, and marketing technology providers.

Google Analytics

We may use Google Analytics and similar analytics tools to help us understand how visitors engage with our website, such as which pages are visited, how users navigate the site, and how our website performs.

HubSpot

We may use HubSpot and related tools or services for website analytics, forms, CRM functionality, lead management, marketing automation, email communications, chat or conversations tools, scheduling tools, personalization, reporting, consent management, and related business operations. If our website uses HubSpot's tracking code or HubSpot-hosted functionality, HubSpot may set cookies or similar technologies for analytics, consent preferences, chat/conversations, site performance, security, and related functionality.

Microsoft Clarity

We may use Microsoft Clarity to better understand how users interact with our website through behavioral metrics, heatmaps, session replay, and related analytics tools so that we can improve website usability, performance, and marketing effectiveness. Microsoft Clarity captures user interactions such as mouse movements, clicks, scrolls, and similar website behavior.

Advertising and Measurement Technologies

We may also use cookies, pixels, and similar technologies from advertising and social media platforms or other third-party providers to help us:

  • Understand ad performance
  • Attribute conversions
  • Build and use audience segments
  • Deliver relevant advertising
  • Retarget or remarket to website visitors
  • Measure engagement with our website or ads

These technologies may collect information such as browser details, IP address, referring page, pages viewed, events or actions taken on our site, session behavior, and interactions after seeing or clicking an ad.

You can control some cookies through your browser settings and, where available, through our cookie or privacy preference tools. Please note that disabling certain technologies may affect website functionality.

4. Advertising, Remarketing, and Audience Tools

We may work with advertising, analytics, measurement, and social media partners to advertise our products or services, measure campaign performance, understand audience behavior, and improve our marketing efforts.

This may include the use of third-party tools and platforms, such as advertising networks, social media platforms, CRM and marketing automation systems, behavioral analytics tools, and audience measurement providers, including platforms such as Google, Meta/Facebook, Instagram, LinkedIn, Reddit, Microsoft, HubSpot, and other current or future advertising or analytics providers.

These providers may use cookies, pixels, tags, APIs, SDKs, and similar technologies to collect information about your interactions with our website and other online services over time for analytics, attribution, remarketing, retargeting, audience creation, ad delivery, and campaign optimization purposes, subject to applicable law.

In some cases, we may also use information collected directly from you — such as contact information, purchase history, inquiry history, or other first-party data — to measure ad effectiveness, create audience segments, perform audience matching, improve ad relevance, or support attribution and reporting through service providers or advertising partners acting on our behalf, subject to applicable law and any required consent.

5. How We Share Information

We do not sell your personal information for money. We do not rent or trade your personal information to third parties for their own direct marketing purposes.

However, we may disclose personal information in the following circumstances:

A. Service Providers and Vendors

We may share information with service providers, vendors, contractors, and partners that help us operate our business, website, CRM systems, customer support functions, forms, communications, scheduling, analytics, behavioral analytics, hosting, shipping, payment processing, marketing, advertising, or related services.

B. Advertising, Analytics, and Measurement Partners

We may share or make available information to advertising, analytics, behavioral analytics, and measurement providers and platforms in connection with campaign performance, attribution, audience creation, retargeting, remarketing, site optimization, and related advertising or analytics activities, subject to applicable law.

C. Legal Compliance and Protection

We may disclose information when required to do so by law, regulation, subpoena, court order, legal process, or government request, or when we believe disclosure is necessary to protect our rights, property, safety, systems, employees, customers, or others.

D. Business Transfers

We may disclose information in connection with an actual or proposed merger, acquisition, restructuring, financing, sale of assets, bankruptcy, or other corporate transaction.

E. With Your Direction or Consent

We may share information with third parties when you direct us to do so or otherwise consent.

6. SMS / Text Messaging

If you provide your mobile phone number and opt in to receive text messages from Woodstock, you consent to receive SMS communications from us related to your relationship with Woodstock. These messages may include, for example:

  • Order updates
  • Delivery or appointment reminders
  • Customer service communications
  • Follow-up messages related to your inquiries, requests, or transactions
  • Message frequency may vary.
  • Message and data rates may apply.
  • You can opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us using the information below.

We do not sell your mobile phone number, and we do not share your mobile phone number with third parties or affiliates for their own marketing or promotional purposes.

If Woodstock offers promotional or marketing text messages in the future, we will do so in accordance with applicable law and our stated consent practices.

7. Your Privacy Choices

Depending on where you live and applicable law, you may have choices or rights regarding your personal information.

These may include the ability to:

  • Limit cookies or similar technologies through your browser settings
  • Manage cookie or privacy preferences through website tools made available by us
  • Opt out of marketing emails by using the unsubscribe link in those communications
  • Opt out of SMS messages by replying STOP
  • Request access to certain personal information we maintain about you
  • Request correction of inaccurate personal information
  • Request deletion of certain personal information
  • Object to or opt out of certain processing activities, including certain advertising-related uses where applicable
  • Contact us with questions or concerns about our privacy practices

Where required by law, we may also recognize browser-based privacy preference signals, such as the Global Privacy Control (GPC), as a request to opt out of certain processing activities, including, where applicable, the sale or sharing of personal information or the use of personal information for targeted advertising.

8. U.S. State Privacy Disclosures

Depending on the state in which you reside and applicable law, you may have privacy rights related to your personal information, including the right to know, access, correct, delete, or opt out of certain uses of your personal information, including targeted advertising and, where applicable, the sale or sharing of personal information.

We do not knowingly sell personal information for monetary consideration. However, some privacy laws define "sale," "sharing," or "targeted advertising" broadly, and certain uses of cookies, pixels, analytics tools, behavioral analytics tools, advertising technologies, or similar third-party services may be considered a sale, sharing, or targeted advertising under applicable law.

Where required by law, we will honor applicable opt-out rights and privacy preference signals.

To submit a privacy-related request, please contact us using the information below. We may need to verify your identity before responding to certain requests, as permitted by law.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Provide products and services
  • Maintain customer, lead, and business relationship records
  • Manage marketing, analytics, behavioral analytics, and reporting activities
  • Comply with legal, tax, accounting, warranty, contractual, or regulatory obligations
  • Resolve disputes
  • Enforce our rights and agreements

Retention periods may vary depending on the type of information and the reason it was collected.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no website, system, transmission method, or storage environment can be guaranteed to be completely secure, and we cannot guarantee absolute security.

11. International Data Transfers

Our service providers, technology partners, analytics providers, behavioral analytics providers, communications providers, or advertising partners may process or store information in the United States or in other jurisdictions. By using our website or otherwise providing information to us, you understand that your information may be transferred to and processed in jurisdictions that may have different data protection laws than the jurisdiction in which you reside, subject to applicable law.

12. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website.

If you believe a child has provided us with personal information, please contact us so that we can take appropriate steps.

13. Third-Party Links and Services

Our website may contain links to third-party websites, integrations, plugins, embedded content, or third-party services. We are not responsible for the privacy, security, or data practices of third parties, and we encourage you to review their privacy notices before interacting with them or providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the "Last updated" date above. Your continued use of our website after changes are posted means you accept the updated Privacy Policy, to the extent permitted by law.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you would like to submit a privacy-related request, please contact us at:

Woodstock Furnishings
Email: info@woodstockfurnishings.com
Phone: (866) 574-3183